Scheduling Support Specialist

At Home Senior Care•Manchester, VT

15h•Hybrid

About The Position

Scheduling Support Specialist At Home Senior Care, a premier, private duty home care service is looking for a talented, compassionate hybrid Scheduling Support Specialist to work with our office team, our clients and our caregivers. This position is responsible for scheduling our team of quality caregivers and related administrative duties. The specialist will work closely with our Client Service Managers to ensure the highest quality service is provided to our clients and our caregivers. Ideally, the candidate will have a passion for senior care and excellent customer service skills. The position is a full-time, benefited, hourly position with a weekly schedule of Monday, Wednesday, Thursday, and Friday (typically falling within the hours of 10-8) in addition to a Saturday rotation (8-4). Evening and hands-on coverage flexibility are a requirement for this four-day workweek role. Occasional overtime hours will be available on weekends providing client care when needed. We strive to offer an environment that fosters a work/life balance with flexibility and compassion. The ideal candidate will be available to train for the first month of employment in our Manchester, VT office. A suitable schedule will be created after training concludes in order to staff our Bennington and Manchester offices from week to week. OBJECTIVE OF POSITION: The ideal candidate should have 1 Year of Home Care Scheduling Experience and will focus on helping families create the best home care schedule for their loved ones and work with other team members to coordinate various aspects of a client’s care. The role requires a continuous ability to work a flexible schedule and strategically modify schedules to best support the ongoing needs of clients to enable them to live safely and independently at home. Secondarily, the specialist will be attentive to caregivers’ needs, working to retain top talent and maintaining employee satisfaction.

Requirements

High School diploma or equivalent
Prior home care scheduling experience, preferred
Prior experience working in a fast-paced environment
Exceptional customer service and communication skills
Excellent relationship building and negotiation skills
Must possess a valid driver's license and auto insurance
Prior experience utilizing WellSky Personal Care, preferred
Resides within daily driving distance to both our Manchester and Bennington locations
Must have an understanding of and uphold the policies and procedures established by At Home Senior Care
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
Must have the ability to establish good working relationships with the administration, office colleagues, clients and caregivers
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in GSuite; be willing to learn new software
Must have the availability to work evenings and Saturdays as required
Must have the ability to perform duties in a professional office setting
Must demonstrate knowledge of the senior care industry

Responsibilities

Reflect the core values of At Home Senior Care, Trust, Respect & Compassion
Answer incoming calls in a friendly, professional, and knowledgeable manner
Create and maintain client and caregiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
Log, maintain, monitor, and mediate all client and caregiver activity utilizing WellSky Personal Care
Provide hands-on client care during staffing shortages, new client onboarding, and transitionary windows
Follow up with all client and caregiver issues to ensure their problems are resolved
Increase client loyalty to At Home Senior Care by utilizing thoughtful, curious inquiry to better meet our current client needs.
Follow up and communicate caregiver and client issues to ensure problems are resolved
Recognize and capture opportunities to increase service hours to enhance and/or increase quality care
Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation
Demonstrate open and effective communication with colleagues, caregivers, clients and family members
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
Participate as needed in caregiver meetings
Assist with interviewing and onboarding new caregivers joining the At Home Senior Care team
Conduct Service Inquiries and Care Consultations following in a consultative, thoughtful manner
Perform any and all other functions and responsibilities deemed necessary
Maintain regular attendance at the office to execute job responsibilities