Scheduling Supervisor

Excel Nursing Services•Wilbraham, MA

9d•Onsite

About The Position

Excel Nursing Services is a well-established home care and healthcare staffing agency in Massachusetts, proudly serving local communities for over 20 years. We are currently seeking a full-time Scheduling Supervisor to lead our scheduling team and coordinate caregiver coverage for our expanding client base. This is an in-person role based in Wilbraham, MA; remote or hybrid work is not available. The Scheduling Supervisor is a hands-on leadership position is responsible for onboarding new clients, optimizing caregiver schedules, and overseeing both in-office and remote scheduling staff to ensure high-quality service delivery. This role also offers strong potential for advancement into future management positions.

Requirements

Associate degree in Business preferred, or equivalent experience
At least 1 year of home care scheduling experience
Prior leadership or supervisory experience
Strong communication, problem-solving, and decision-making skills
Ability to work effectively with diverse populations, including elderly and disabled individuals
Detail-oriented, adaptable, and able to thrive in a fast-paced environment
Professional demeanor with the ability to remain calm under pressure

Responsibilities

Coordinate scheduling for new client referrals and start-of-care services
Optimize caregiver schedules to enhance efficiency and continuity of care
Manage daily schedule changes, including call-outs, staffing needs, and client requests
Ensure all shifts are properly staffed
Oversee daily and weekly schedules for home care and facility cases, ensuring full coverage and compliance with authorizations
Resolve scheduling conflicts, missed visits, and EVV-related issues; provide training on clock-in/out procedures
Audit schedules for accuracy, payer compliance, and EMR documentation standards
Manage cancellations, confirm weekend schedules, and maintain accurate data entry
Communicate with referral sources and support partner relationships
Lead, train, and mentor scheduling team members (both in-office and remote)
Monitor team workload, collaborate across offices, and participate in meetings and KPI reviews
Support performance management, workflow improvements, and after-hours on-call coverage
Ensure adherence to company policies and scheduling protocols
Assist with recruiting, onboarding, orientation, and staff scheduling
Track attendance, call-outs, and documentation; support HR audits and performance reviews
Participate in investigations, including DPH matters and quality assurance follow-ups
Review schedules for payroll accuracy and assist with weekly payroll processing
Maintain EMR data integrity and prepare management reports
Monitor overtime, obtain approvals, and recommend coverage solutions
Act as the primary contact for escalated scheduling concerns
Maintain professional communication with clients, caregivers, and case managers
Support client relationship development, marketing efforts, and community outreach
Answer phones, manage correspondence, and maintain organized filing systems
Scan and organize documents
Prepare materials for audits and compliance reviews
Ensure confidentiality standards are upheld