Scheduling Specialist

Finger Lakes Community Health • Geneva, NY

94d

About The Position

The Scheduling Specialist is responsible for planning, organizing, and contacting patients to schedule appointments with Finger Lakes Community Health Clinical Staff. This role requires excellent customer service skills with patients and internal staff. The Scheduling Specialist must be able to contact patients via various outreach methods, schedule requests for medical providers at all FLCH health centers and document/follow up with the status of these contacts.

Requirements

• Highschool Diploma or GED
• Customer service experience preferred, but not required
• Experience with Microsoft Excel preferred
• The ability to work flexible hours -- some evenings are required
• The ability to communicate fluently in both Spanish and English is strongly preferred

Responsibilities

• Contact patients via their preferred method of communication to schedule appointments with FLCH medical providers.
• Schedule follow-up appointments as requested by providers.
• Create new appointments based on provider requests.
• Generate follow-up appointment requests and schedule appointments when not properly documented during check-out.
• Ensure follow-up requests are valid before contacting patients.
• Document all scheduling activities, including scheduling appointments in electronic health record system (eCW - eClinicalWorks).
• Update the status of Actions in eCW.
• Provide management with details on each patient contacted.
• Assist with closing appointment requests when patients cannot be contacted.
• Conduct patient outreach to confirm appointments.
• Contact patients via the Facility Cancellation process.
• Assist management in identifying opportunities to fill provider schedules.
• Generate and review reports on the status of provider schedules.
• Assist with other outbound and incoming call center tasks as required.
• Perform outreach tasks via multiple platforms.
• Interact with patients, maintain the scheduling databases, answer patient inquiries, and perform all duties involved in the appointment scheduling process.
• Follow appropriate scheduling guidelines, policies, and procedures.
• Perform other duties as assigned by the supervisor.

Benefits

• Monday through Friday schedule, closed all major holidays
• Medical insurance with a 90%+ employer contribution
• Dental, Vision, and Life insurance
• Safe Harbor 3% 401k contribution
• Robust PTO offerings
• Education reimbursement

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED