Scheduling Specialist Remote after training

RAYUS Radiology•Chesterfield, MO

2d•Remote

About The Position

At RAYUS Radiology, we are redefining the patient experience by elevating radiology as a critical first step in diagnosis and treatment. Come join us and shine brighter together! We’re looking for a Scheduling Specialist to provide exceptional support to patients and referring providers. In this role, you will answer inbound calls, coordinate appointments, and process documentation to ensure a smooth and positive scheduling experience. This is a full-time role, Monday–Friday, from 9:00 a.m. to 5:30 p.m. CST with a rotational Saturday after an estimated 6 months of onsite training at our Chesterfield, Missouri location. We also offer an excellent benefits package designed to support your health, well‑being, and work–life balance. Our comprehensive benefits include medical, dental, and vision coverage; paid time off; paid holidays; and additional resources to help you thrive—both inside and outside of work. RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

Requirements

High school diploma, or equivalent
Microsoft Office Suite experience
Proficient with using computer systems and typing
Able to handle multi-level phone system with a high volume of calls at one time

Nice To Haves

One (1) year customer service experience
Medical terminology and previous clinical business office experience
Bilingual

Responsibilities

Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
Other Tasks and Projects as Assigned