Scheduling Specialist

Brightways Counseling Group • Redmond, OR

10d • $22 • Remote

About The Position

Are you ready to play a pivotal role in ensuring smooth operations and enhancing our community's experience in getting help? As a Scheduling Specialist , you'll be at the heart of our organization, coordinating appointments, and facilitating seamless communication between clients and clinicians. Join a team that values compassion, trauma-informed care, and operational excellence – all while working remotely. Our Mission “In everything we do we believe in breaking down barriers and getting help to the community now”

Requirements

• Education: High school diploma or equivalent.
• Experience: Three (3) years’ experience in scheduling, preferably in a multi-provider practice/hospital/mental health office.
• Location: 100% Remote.
• Strong verbal and written communication.
• Excellent organizational skills and attention to detail.
• Analytical thinking and creative problem-solving.
• Proficiency with office equipment and software tools.
• Effective time management and multitasking.
• Commitment to confidentiality and professionalism.
• Calm, courteous demeanor under pressure.
• All offers are contingent upon passing a post-offer background check.

Nice To Haves

• Bilingual in English and Spanish is a plus (5% pay incentive).

Responsibilities

• Ensure accuracy by collecting and validating patient information to support compliant claims and timely payments.
• Coordinate care by processing referrals, gathering intake documents, and scheduling appointments for our providers.
• Verify insurance to confirm active coverage and avoid service disruptions.
• Support clients and clinicians by resolving scheduling issues and acting as a key liaison.
• Problem-solve and escalate unique challenges, serving as a trusted resource for your team.

Benefits

• Starting pay: $22.00/hour + 5% bilingual Spanish incentive.
• Paid Time Off: 4 weeks annually (pro-rated based on start date).
• Health Coverage: Medical, dental, vision, prescription, acupuncture, chiropractic, and orthodontia through Moda Health (starts 1st of the month after hire).
• FSA Options: Medical and dependent care.
• Supplemental Insurance: Life, short-term disability, accident, and hospital coverage via Aflac.
• Retirement: Up to 3% employer contribution after one year—no employee match required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED