Express Flooring-posted 3 days ago
$20 - $22/Yr
Full-time • Entry Level
Onsite • Tempe, AZ
101-250 employees

Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects. As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads—no cold calling—and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.

  • Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
  • Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
  • Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
  • Use our CRM to record interactions, update customer details, and manage call dispositions.
  • Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
  • Deliver an exceptional first impression and uphold the Express Flooring customer experience.
  • 1–2 years of sales or call center experience with proven track record of meeting goals.
  • High-energy, outgoing, and ambitious personality.
  • Passion for exceeding expectations and delivering great service.
  • Experience handling objections with confidence.
  • Eagerness to learn with solid computer skills and openness to coaching.
  • Reliability, professionalism, and the ability to thrive in a fast-paced environment.
  • Strong listening skills, attention to detail, and a patient, service-oriented mindset.
  • Adaptability and positivity when things get busy.
  • Comprehensive medical, dental, and vision plan options
  • Health Savings Account (with HDHP enrollment)
  • Health & dependent care flexible spending accounts
  • Company-paid basic life insurance
  • Voluntary supplemental life insurance
  • Company-paid short-term disability insurance
  • Voluntary long-term disability
  • Company-paid Accident and Hospital Indemnity
  • 401(k) with company match (Pre-tax & Roth options)
  • Paid PTO, bereavement leave, and maternity leave
  • 7 company-paid holidays
  • Employee Assistance Program (EAP)
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