Scheduling Specialist - Days

Integris Health•Oklahoma City, OK

32d

About The Position

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Scheduling Specialist in Oklahoma City, OK. In this position, you'll work 8:30am - 5pm Monday - Friday with our Access Center Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Scheduling Specialist is responsible for the provision of routine scheduling and patient access activity for ancillary, diagnostic, or surgical procedures as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Requirements

1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service).
Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting.
May consider successful completion of 1100+ related Career Tech program in lieu of experience.
Must be able to communicate effectively with others in English (verbal/written).

Nice To Haves

College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred.
Previous experience should include utilizing standard office equipment and PC software.
Previous experience with medical terminology, basic ICD 10 and CPT coding preferred.

Responsibilities

Performs routine scheduling and registration activity including fielding incoming scheduling calls, scheduling patients with the required minimum data set elements including clinical information, verifying patient demographic information, processing point of service payments, providing patients with general preparation instructions, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol.
Performs routine patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol.
Demonstrates the ability to multi-task between heavy phone volume and work under time pressure while interacting in a professional, helpful, and courteous manner with patients and all departments and caregivers within the health system.
Resolves routine patient issues and assists with questions on reimbursement.
Makes outbound and/or accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately.
Collects patient payments and follows levels of authority to ensure financial clearance.
Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system.
Participates in team-oriented process improvement initiatives for the department and organization.
Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress.
Demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts.
Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards.