Scheduling Specialist

Trinity Health•Maywood, IL

19h•$16 - $24•Remote

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Scheduling Specialist and become Loyola Strong! Shift: Days/Saturday coverage. This is a remote role. The Scheduling Specialist is responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicate effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital. EPIC Registration – Accurately pre-registers patients for appointments and tests. Verifies and updates patient demographic and insurance information. Managed Care – Understands and identifies insurance types. Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment. Verifies insurance information for each patient appointment. Reviews accuracy and makes appropriate changes as needed. Reminds patient of any financial obligations and documents appropriately. Collects Payments Reminds patients to obtain necessary referral forms and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement.

Requirements

High School Diploma or equivalent
Two (2) or Five (5) years’ experience in area of expertise such as scheduling, financial clearance, or patient access
Must be able to Schedule Outpatient Appointments using BookIt in Epic
Demonstrated Customer Service Experience in a High-Volume Healthcare Call Center
Strong grammatical writing skills are preferred, with the ability to communicate clearly and effectively.
Effectively navigate multiple screens and resources materials
Strong understanding of Windows Operating System (OS)
Must be comfortable working independently with little oversight upon successful completion of training

Nice To Haves

Cisco Finesse Phone System Handle Experience Strongly Preferred
Epic Strongly Preferred

Responsibilities

Pre-registration
Scheduling
Electronically verifying insurance eligibility
Accurately identifying & collecting patient financial responsibility
Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions
Communicate effectively to service delivery areas to maximize patient flow & customer service
Begins the overall patient experience & initiate the billing process for any services provided by the hospital
Accurately pre-registers patients for appointments and tests
Verifies and updates patient demographic and insurance information
Understands and identifies insurance types
Validates contract status of insurance with Loyola for physicians and facility to ensure maximum reimbursement and correct payment
Verifies insurance information for each patient appointment
Reviews accuracy and makes appropriate changes as needed
Reminds patient of any financial obligations and documents appropriately
Collects Payments
Reminds patients to obtain necessary referral forms and/or additional documentation and bring to clinic/ancillary department to ensure highest allowable reimbursement