SCHEDULING SPECIALIST

Sparrow•Lansing, MI

2d•Onsite

About The Position

Ensure that all patients on the are scheduled for physical therapy, occupational therapy, speech therapy and recreational therapy appointments on a daily basis, including ensuring that patients meet with required amount of minutes per insurance guidelines within a seven day period. Ensure that each therapist receives a daily schedule and that patients receive a daily schedule. Support team members in their daily roles and communicate clearly any needed information to concerned parties. Assists with wheelchair assignments and maintenance.

Requirements

Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Minimum of 1 year hospital or outpatient health scheduling.
High school diploma or GED
Able to type 45 WPM or demonstrate steps to increase proficiency toward this standard.
Demonstrate working knowledge of Microsoft Office applications or other computer software as deemed appropriate.
Demonstrate knowledge of EPIC
Demonstrate effective written and verbal communication skills and strong interpersonal skills
Demonstrate knowledge of medical terminology
Demonstrate ability to prioritize and keep pace in a very busy setting.
Ability to perform multiple tasks and adapt to changing work situations
Ability to handle office machinery such as fax machines and multi-line phone system.
Effective written and verbal communication skills and strong interpersonal skills.

Responsibilities

Reviews new admissions for ordered therapy services
Schedules patient appointments with appropriate disciplines and staff, making note of evaluations, discharges, and family training and scheduling appropriately.
Completes team conference scheduling each week
Communicates within the team to all involved parties any discharges or admissions to the floor
Communicates within the team any unplanned schedule interruptions
Works with leadership to ensure adequate staffing levels for each shift
Compiles daily schedules for therapists, ensuring that productivity expectations are met
Compiles daily schedules for patients, ensuring that required therapy minutes are met each seven day period per insurance guidelines
Maintain accurate floor sheets and distribute accordingly
Communicate with all team members to coordinate delivery of therapy services in accordance with required therapy minute guidelines.
Provide appropriate wheelchairs to patients and maintain all wheelchairs and wheelchair parts.
Perform and document cleaning and maintenance activities according to department standards. These include but are not limited to cleaning treatment areas, stocking clean linens, removing dirty linens, disinfecting patient care equipment, and performing routine maintenance checks.
Assist in the provision of therapy interventions under the supervision of a staff PT, PTA, OTR, or COTA. Therapy interventions include but are not limited to: modality assistance, equipment and treatment area set up and clean up, aquatic therapy program assistance, assistance with ambulation, transfers, wheelchair mobility, and mat activities and assistance with ADLs and table top activities.
Transport patients between therapy gyms/treatment rooms and patient rooms.
Communicate verbally with the responsible clinician regarding the patient's feedback related to designated intervention.
Seek ways to continually improve the value of our services and maximize our customers' rehabilitation potential by actively participating in activities such as in-services, staff meetings, team meetings, and continuing education courses.
Maximize customer satisfaction by treating our customers with respect and responding to their needs in a prompt, friendly, and courteous manner.
Follows all hospital policy and procedures related to infection control
Supports program operations as assigned.