Scheduling Specialist

Caravel Autism Health • Dubuque, IA

69d

About The Position

The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support.

Requirements

• Must be a high school graduate/GED equivalent
• At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting
• Providing administrative or customer service-related experience preferred
• Strong organizational skills with the ability to multi-task and meet deadlines
• Strong attention to detail
• Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.)
• Displays professionalism and represents the organization in a professional manner
• Excellent verbal and written communication skills
• Demonstrates initiative with the ability to manage self and workload
• Knowledge of HIPAA privacy and security rules and regulations
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.

Responsibilities

• Scheduling permanent schedules and scheduling variances
• Providing family guidance
• Coordinating BCBA/Senior meetings and Senior Training meetings
• Managing PTO, QTPs, and support services
• Accurately recording client and staff cancellations, reschedules, and other scheduled time off
• Executing scheduling communication/task needs in a timely manner
• Implementing best practices for scheduling, including timely delivery
• Meeting or exceeding treatment delivery goals (KPIs) related to provider & client utilization
• Coordinating appropriate use of admin time
• Scheduling trainings such as safetycare, Relias, compliance, etc.
• Onboarding new clients in partnership with Intake
• Supporting additional in-market centers with scheduling operations as needed
• Greeting all clients and families as they arrive to the clinics
• Answering phones and responding to or forwarding requests and/or information
• Facilitating timely and accurate flow of communication between the clinic and Caravel corporate support functions
• Conducting new hire day one welcome & center orientation as needed
• Facilitating daily operations, cleanliness, team building, logistics, supply management, and organization of the center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees