Scheduling Specialist

About the position

This position may involve covering shifts at multiple locations including Anchorage and Wasilla. Primary Care Associates seeks a highly skilled, dedicated, and professional individual to join our rapidly growing and dynamic team as a Patient Scheduling Specialist, known internally as a Patient Advocate. The team of Patient Advocates at PCA is passionate about providing patient-centric service to everyone who calls the practice. Patient Advocates collaborate with medical providers and staff to resolve patient questions and concerns quickly, thoroughly, and respectfully.

Responsibilities

• Promptly and professionally answer telephone calls
• Use customer service principals and techniques to handle phone calls calmly and pleasantly
• Register and schedule patients with providers based on company protocol
• Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients

Requirements

• Six (6) months of customer service experience
• High school diploma or equivalent

Nice-to-haves

• One (1) year of customer service experience or six (6) months of medical office experience
• Knowledge of insurance and billing
• Experience with scheduling software or EHR systems

Benefits

• Comprehensive medical, dental, FSA or HSA, life, and disability insurance
• Profit sharing
• 401(k)
• Paid time off starting at three weeks per year