Orthopedic Physicians Alaska-posted 8 months ago
Full-time • Entry Level
Anchorage, AK
Ambulatory Health Care Services

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional individual to join our rapidly growing and dynamic team as a Patient Scheduling Specialist, known internally as a Patient Advocate. The team of Patient Advocates at OPA is passionate about providing patient-centric service to everyone who calls the practice. Patient Advocates collaborate with medical providers and staff to resolve patient questions and concerns quickly, thoroughly, and respectfully.

  • Promptly and professionally answer telephone calls
  • Use customer service principles and techniques to handle phone calls calmly and pleasantly
  • Register and schedule patients with providers based on company protocol
  • Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients
  • Six (6) months of customer service experience
  • High school diploma or equivalent
  • One (1) year of customer service experience or six (6) months of medical office experience
  • Knowledge of insurance and billing
  • Experience with scheduling software or EHR systems
  • Comprehensive medical, dental, FSA or HSA, life, and disability insurance
  • Profit sharing
  • 401(k)
  • Paid time off starting at three weeks per year
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