Scheduling Specialist

Hudson Regional Hospital • Secaucus, NJ

69d

About The Position

The position serves as a liaison between doctor’s offices, the hospital, and patients, ensuring effective communication and scheduling of appointments. The scheduler is responsible for coordinating various hospital departments and physician office visits, following specific protocols for scheduling and financial information collection. The role requires manual dexterity and the ability to concentrate on detail amidst other activities. The scheduler must ensure that all patients have the necessary information to arrive on time and prepared for their procedures, while also ensuring the hospital has the required information for proper billing. The position involves receiving requests for scheduling from referrals, maintaining communication with other departments regarding scheduling changes, verifying and obtaining prior authorizations, and coordinating transportation needs for patient appointments.

Requirements

• High school diploma required; college degree preferred.
• 2 or more years of experience in hospital registration/patient access desired.
• 2 or more years of hospital setting experience in scheduling required.
• Must have typing speed of at least 45 WPM.
• Basic experience with mainframe computers, calculators, copiers, FAX machines, and multi-line phone systems required.
• Knowledge of medical terminology.
• Must be thorough and able to follow detailed instructions.
• Must have excellent customer service skills.
• Ability to work with speed and accuracy while multi-tasking is required.

Responsibilities

• Serves as a liaison between doctor’s offices, the hospital, and patients.
• Schedules appointments for various hospital departments and physician office visits.
• Receives routine functional guidance from the supervisor/manager of Patient Access.
• Follows specific protocols in scheduling and collection of financial information.
• Assures that all patients have the necessary information for their procedures.
• Receives requests to schedule patients from referrals and schedules accordingly.
• Maintains open communication with other departments regarding scheduling changes.
• Verifies and obtains prior authorization when needed.
• Follows up on any requests and/or messages left on work phone immediately.
• Coordinates transportation needs for patients' appointments.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees