Scheduling Specialist, Market Operations

Carvana • Atlanta, GA

57d • Onsite

About The Position

The role of a Scheduling Specialist involves providing scheduling/ trouble-shooting support for Carvana's Market Operations department. This includes publishing the next day's schedule and activities, ensuring execution of on-time delivery events, serving as a point of contact for network and scheduling issues within a market. In essence, this role focuses on maintaining the efficiency and effectiveness of our field advocates through continuous monitoring, problem-solving, and collaboration.

Requirements

• 1+ years of practical experience in Supply Chain, Market Operations or Logistics.
• 2+ years experience in a Customer Experience role.
• High School Diploma or GED, or equivalent experience.
• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
• Ability to multitask and prioritize effectively.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to commute to, and work out of, the Atlanta Union City location or Tempe HQ office.
• Must be able and willing to work the hourly demands of the department which may be subject to evenings, weekends and holidays.
• Ability to work in an office environment, with extensive use of computers.
• Ability to sit for up to nine hours per day.
• Ability to communicate clearly and concisely, both written and oral.

Responsibilities

• Generate and publish daily activity schedules for field teams across the Market Operations Network.
• Serve as the first point of contact in the event that network or scheduling issues arise within a market.
• Use multiple internal systems to gather data and collaborate with Market Operations Field Advocates, Leadership, Logistics, and Network Planning to minimize delivery delays.
• In instances where there are delivery delays, conduct a root cause analysis and continuous monitoring of resources within a market to ensure continuous improvement.
• Leverage strong analytical and Google Sheet skills to organize data.
• Perform administrative duties including accurately documenting real-time adjustments while effectively communicating with Market Operations Field Leadership.

Benefits

• Full-Time Hourly Position with competitive pay.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees