Scheduling Specialist III: Digestive Health Clinic

Hoag • Newport Beach, CA

2d

About The Position

The Scheduling Specialist III assists in the coordination of Patient Procedure/Surgical schedule, including the coordination of multiple, highly complex, appointments across multiple departments, programs and specialties. Responsibilities include insurance verification, assisting with the pre-authorization process and acting as a liaison between the providers and patient. Develops the master schedule for procedures and coordinates the entire case resource needs. Interacts directly with patients and works in a high call volume environment. Accurately schedules procedures, documents correct diagnosis and referring physician. Pre-registers patients accurately via assigned tracking system. Obtains correct and thorough insurance benefits, employer/guarantor information, and patient demographics. Accommodates requests from patients and physician offices for STAT/same-day add-on exams. The Scheduling Specialist III provides updates to patients and physicians on timing and status of the authorizations. Once the pre-authorization is complete and the appointment is scheduled, the Scheduling Specialist III creates scheduling options/itineraries. Maintains calendars for meetings and patient consultation, simulation, and follow-up appointments for physicians. Acts as a resource to others for Medical Clinics. Registers new patients in hospital systems. Obtains authorizations for diagnostic studies and faxes needed medical records for clinical review. Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned. Interventional Radiology: Submits authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians. Verifies patient pre-procedure diagnostic imaging and clearances are sufficient. Provides coverage for Lead Clerk between both campuses, as needed. Infusion: Conducts patient check-in and check-out. Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation). Confirms and schedules additional appointments as needed.

Requirements

• High School Graduate or equivalent required
• Minimum of four (4) years’ previous scheduling experience
• Excellent interpersonal and communication skills
• Knowledge of proper body mechanics and safety measures
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
• Strong knowledge of basic medical terminology preferred
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
• Full understanding of medical insurance procedures required
• Basic keyboarding minimum 35 WPM preferred
• BLS required within 6 months of hire

Responsibilities

• Assists in the coordination of Patient Procedure/Surgical schedule
• Coordinates multiple, highly complex, appointments across multiple departments, programs and specialties
• Insurance verification
• Assisting with the pre-authorization process
• Acts as a liaison between the providers and patient
• Develops the master schedule for procedures and coordinates the entire case resource needs
• Interacts directly with patients and works in a high call volume environment
• Accurately schedules procedures, documents correct diagnosis and referring physician
• Pre-registers patients accurately via assigned tracking system
• Obtains correct and thorough insurance benefits, employer/guarantor information, and patient demographics
• Accommodates requests from patients and physician offices for STAT/same-day add-on exams
• Provides updates to patients and physicians on timing and status of the authorizations
• Creates scheduling options/itineraries
• Maintains calendars for meetings and patient consultation, simulation, and follow-up appointments for physicians
• Acts as a resource to others for Medical Clinics
• Registers new patients in hospital systems
• Obtains authorizations for diagnostic studies and faxes needed medical records for clinical review
• Participates in the continuous quality improvement processes
• Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance
• Maintains confidentiality
• Performs other duties as assigned
• Submits authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians
• Verifies patient pre-procedure diagnostic imaging and clearances are sufficient
• Provides coverage for Lead Clerk between both campuses, as needed
• Conducts patient check-in and check-out
• Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation)
• Confirms and schedules additional appointments as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees