Scheduling Specialist II: Radiation Oncology

Hoag • Newport Beach, CA

3d

About The Position

The Scheduling Specialist II assists in the coordination of Patient Procedure/Surgical schedule. The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members. Collaborates with Insurance Verification Specialists and assists with the authorization process. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles. Creates patient itineraries and makes changes as requested. Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned. Assists with the master schedule for procedures and coordinates case resource needs. Interacts directly with patients and works in a high call volume environment. Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.

Requirements

• High School Graduate or equivalent required
• Minimum of two (2) years’ previous scheduling experience
• Infusion: Minimum of three (3) years’ previous scheduling experience in healthcare setting required
• Excellent interpersonal and communication skills
• Knowledge of proper body mechanics and safety measures
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
• Full understanding of medical insurance procedures required
• BLS required within 6 months of hire

Nice To Haves

• Strong knowledge of basic medical terminology preferred
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
• Basic keyboarding minimum 35 WPM preferred

Responsibilities

• Assists in the coordination of Patient Procedure/Surgical schedule
• Collaborates in the management and scheduling of complex surgical procedures
• Facilitates communication between patients, physicians, multiple Organization departments, and staff members
• Collaborates with Insurance Verification Specialists and assists with the authorization process
• Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles
• Creates patient itineraries and makes changes as requested
• Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned
• Assists with the master schedule for procedures and coordinates case resource needs
• Interacts directly with patients and works in a high call volume environment
• Participates in the continuous quality improvement processes
• Maintains a working knowledge of departmental standard operating procedures
• Maintains confidentiality
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED