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About the position
The Scheduling Specialist II assists in the coordination of Patient Procedure/Surgical schedule. The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members. Collaborates with Insurance Verification Specialists and assists with the authorization process. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles. Creates patient itineraries and makes changes as requested. Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned. Assists with the master schedule for procedures and coordinates case resource needs. Interacts directly with patients and works in a high call volume environment. Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.
Responsibilities
- Assist in the coordination of Patient Procedure/Surgical schedule.
- Collaborate in the management and scheduling of complex surgical procedures.
- Facilitate communication between patients, physicians, and multiple Organization departments.
- Assist with the authorization process in collaboration with Insurance Verification Specialists.
- Coordinate scheduling of pre-procedure diagnostic tests and clearances.
- Create patient itineraries and make changes as requested.
- Provide clerical support, including patient registration filing and data entry.
- Prepare patient charts and perform other clerical duties as assigned.
- Assist with the master schedule for procedures and coordinate case resource needs.
- Interact directly with patients in a high call volume environment.
- Participate in continuous quality improvement processes.
Requirements
- High School Graduate or equivalent required
- Minimum of two (2) years' previous scheduling experience
- Excellent interpersonal and communication skills
- Knowledge of proper body mechanics and safety measures
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
- Strong knowledge of basic medical terminology preferred
- Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
- Full understanding of medical insurance procedures required
- Basic keyboarding minimum 35 WPM preferred
Nice-to-haves
- Strong knowledge of basic medical terminology preferred
