Scheduling Specialist Home Care

LHC Group • Hammond, LA

408d

About The Position

The Scheduler/Case Coordinator position at LHC Group involves coordinating and managing the scheduling of client cases in a home care setting. This full-time role requires effective communication with clients and caregivers, ensuring that staffing needs are met while maintaining high levels of customer satisfaction. The position also includes general office duties, payroll processing, and participation in the orientation of new caregivers, contributing to the overall operational efficiency of the clinical team.

Requirements

• High school education or equivalent required.
• Scheduling and data entry experience preferred.
• Ability to coordinate many activities at one time.
• Strong customer service skills.

Responsibilities

• Coordinates and ensures the scheduling of client cases on a daily basis.
• Manages inquiry calls from clients, client families, and caregivers.
• Performs family consultation visits as assigned.
• Participates in the orientation of new caregivers.
• Processes payroll for caregivers on a weekly basis.
• Ensures computer data is updated and accurate for client schedules and employee availability.
• Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
• Ensures that all clients requested services hours are staffed with appropriate personnel.
• Follows all LHC Group policies and procedures and state/funded programs as appropriate.
• Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction.
• Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems.
• Performs on-site home visits as needed.
• Ensures on-site supervisory visits are conducted per policy.
• Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers.
• Ensures that pay rates are within the acceptable ranges.
• Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.
• Assists in the process of interviewing and hiring of caregivers.
• Participates in the orientation process for all staff.
• Ensures that all employees are provided appropriate orientation to assignments or job.
• Assists in the process of maintaining employee personnel files.
• Performs data entry of new clients and employees as needed.
• Compiles and maintains client files.
• Participates in the on call rotation of the agency.
• All other duties as assigned.

Benefits

• Employee wellness programs
• Flexibility for true work-life balance
• Benefits with 32+ hours per week
• Holiday pay & paid time off
• Continuing education & career growth opportunities
• Company-wide support & resources to help you achieve your goals

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED