Scheduling Specialist Concierge - St. Mary Medical Center

Trinity Health•Middletown Township, PA

About The Position

St. Mary Medical Center, is looking for an experienced Scheduling Specialist to join our Patient Access team! Employment Type: Full Time Schedule: 40 hours per week, daytime shifts Rotation: Rotating schedule based on department needs Location & Travel: Must be local and willing to commute within the Trinity Health Mid-Atlantic region. Travel required between sites such as SMMC, NAC, community events, etc. Primary Address: 120 Pheasant Run, Newtown, PA 18940 : Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals. Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues. Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices. Collaborate across departments to optimize resources while accommodating physician preferences and patient needs. Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections. Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

Requirements

High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Nice To Haves

Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting.
Experience in complex facility based ancillary testing across multiple facilities/states.
Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.

Responsibilities

Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals.
Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.
Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices.
Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.
Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.
Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.