Scheduling Services Specialist

95 PERCENT GROUP LLC

18h

About The Position

The Specialist, Scheduling Services provides event scheduling support for Professional Learning events for 95 Percent Group, including day-to-day monitoring of work queues, event scheduling, collaboration with team members, and timely and professional internal and external customer communication.

Requirements

• Bachelor’s degree preferred.
• At leastfiveyears of experiencein educational services.
• Threeyearscoordinatingor schedulingProfessional Learning eventsisrequired.
• Exceptional attention to detail,including ahigh-levelof accuracy.
• Ability to prioritize daily tasks in a fast-paced environment.
• Stronginterpersonalskillsthatbuildrelationshipsoftrustandconfidence.
• Good Microsoft Office Suite skills,including:Word, Excel, Outlook.
• Experience working in Salesforce, including comfort with Salesforce reportsand scheduling.
• Excellent communicationand peopleskills.
• Acommunicationstylethatexhibitsthemissionandvaluesof95Percent Group and fosters effective team relationships.
• Theabilitytobuildandfosterremoteteamrelationships.
• Passionforliteracyandimprovingreadingachievementforstudents.

Responsibilities

• Event Scheduling
• Manage New and In Process queues for Professional Learning plans for customers within assigned region
• Schedule Consultants for Professional Learning Events
• Collaborate with Regional leadersand Implementation Managersto document and track coaching plans and schedules
• Send Confirmation Emails to customers with critical details for each event
• Quality check Zoom links for accuracy
• Serve on Emergency Response team
• Deliver excellent experience for internal and external customers
• Salesforce 
• Ensure all event details areaccurateandtimely
• Understand andfullyutilizeall features of scheduling tools in the system
• Documentation
• Utilize templates tomaintainconsistent andaccurateschedules and other tracking documentation

What This Job Offers

• Job Type: Full-time