Scheduling Secretary (Union S-SVC)

Compassus•Lorain, OH

48d

About The Position

The Scheduling Secretary (Union S-SVC) is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Scheduling Secretary (Union S-SVC) functions under the direction of the Manager Home Health and takes the lead in scheduling, coordinating, and organizing of all aspects of the clinical team including processing clinical documentation, serving as a customer resource representative for administrative associates, caregivers, and patients.

Requirements

High School Diploma or GED required.
Two (2) years of experience in an office environment, preferably in healthcare with experience staffing/scheduling.
Strong written and verbal communication skills.
Strong customer service skills.
Strong analytical skills.
Ability to coordinate efforts with team members within and outside of own department or organization.
In-depth knowledge of computer systems and various software programs.
Experience developing and maintaining reports.
Ability to work independently and self-directed.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties.
Strong written and verbal communications.
Ability to understand, read, write, and speak English.
Articulates and embraces integrated healthcare at home philosophy.
Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds.
Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.
In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected.
Routine use of standard medical equipment and tools associated with clinical care is essential.

Nice To Haves

Two (2) year/Associates Degree in Business, data management or related field preferred.

Responsibilities

Maintains staff schedules in software.
Enters future schedules and daily staffing adjustments.
Initiates working calendar for each employee.
Coordinates visit schedules to ensure coverage of each day’s visits.
Identifies and reconciles scheduling problems and refers to manager as appropriate.
Tracks all pending and hospitalized patients.
Interacts with intake staff and healthcare facilities.
Schedules all disciplines to ensure timely provision of care occurs.
Maintains availability lists for the interdisciplinary team.
Schedules staff according to caseload needs, utilizing per diems as needed to augment full and part-time staff.
Maintains various home care and hospice reports.
Collaborates with other teams to assure coverage for daily, evening and weekend visits.
Coordinates assignment of patients to clinicians based on specialty, competency and geographic location.
Addresses variances identified in the open/missed visit reports and actively works to minimize issues.
Receives all incoming patient, caregiver, and non-management documentation for their team.
Responsible for tracking documentation for timeliness of submission.
Responsible for identifying untimely or incomplete work.
Notifies clinical manager of deficiencies.
Verifies visits, comparing clinician schedules to patient documentation, to ensure accurate payroll and billing.
Assists clinical staff with word processing support to plans of care and recertification’s.
Supports processing of visits/supplies through software system to ensure appropriate billing.
Answers phone calls and receive other information (faxes, etc.) sent to the team.
Determines whether to address situation independently or to forward to another party.
Functions as an initial point of contact for interactions with care team members, managers and patients.
Responsible for other general office duties for, i.e.: maintaining office machinery, faxing and copying, etc.
Answers and routes incoming telephone calls for Mercy Health Home Care and Hospice.
Thorough working knowledge on how to use Microsoft Office i.e., Word, and Excel.
Ability to responsibly secure, report and deposit any Home Care or Hospice donations or payments.
Responsible for continuously identifying, suggesting, and participating in opportunities to improve efficiency and effectiveness of the team.
Ensures the mission and values are translated into daily work performance and relationships.

Benefits

Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
Career Development: Access leadership pathways, mentorship, and personalized professional development.
Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

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