Scheduling Representative

UHS•McAllen, TX

About The Position

The Scheduling Representative is responsible for greeting patients and working with them on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information, and acting as a liaison in reporting any patient suggestions to management. Works directly with patients over the phone and interacts with clinical staff. Responsible to schedule, reschedule, cancel, and remind patients on upcoming appointments. Maintains good working relationship within the network of doctors and performs other related duties as assigned.

Requirements

High school diploma required.
Two years’ experience performing clerical and data entry duties, with one of the two years’ experience being in customer service, medical claims or medical office environment preferred.
Ability to effectively communicate in English, both verbally and in writing.
Excellent computer skills to include a working detailed knowledge of Microsoft applications.
Attentive to details.
Ability to perform data entry with speed and accuracy.
Excellent communication skills.
Must be a team player and have the ability to work independently with little supervision.
Understanding of common marketing and advertising in service lines

Responsibilities

greeting patients
working with them on the phone or through electronic correspondence to meet their needs regarding scheduling
updating patient information
acting as a liaison in reporting any patient suggestions to management
schedule, reschedule, cancel, and remind patients on upcoming appointments
maintains good working relationship within the network of doctors
performs other related duties as assigned