Scheduling Representative, Patient Relations & Financial Services

University of Pennsylvania

103d • $16 - $21

About The Position

Scheduling Representatives are responsible for providing superior patient-focused experiences in scheduling appointments, resolving patient needs or concerns, and creating/updating patient accounts. Our ideal candidate will assist Penn Dental Family Medicine’s clinical departments in providing patient-focused experiences supporting the delivery of high-quality care.

Requirements

• A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required.
• Experience with windows based software required.
• Axium dental software experience preferred.
• One to Two years’ experience in professional office setting required.
• Knowledge of dental terminology and dental procedures preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills required.

Nice To Haves

• Positive energy and enthusiasm, with a strong commitment to exceeding patient and team expectations.
• Flexibility and openness to work individually and as a team.
• Team player with a strong desire to be an active, long-term participant in the growth and success of the School.
• Ability to adapt and learn quickly, make an immediate, sustainable impact, and provide value-added service to patients and team.
• Strong communication and interpersonal skills, displaying the ability to connect and build relationships with team members/peers and patients.
• Confidence in professional aptitude and ability to effectively convey customer services skills, knowledge and qualifications to patients.

Responsibilities

• Professionally greet & assist patients in scheduling appointments.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
• Accurately gather new patient demographics, insurance and/or financial information to establish/update patient's account.
• Verify patient insurance as pre-appointment activity.
• Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
• Review appointment book in support of maintaining productive & efficient patient flow.
• Dedication to learning and professional development.
• Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
• Flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition assistance for employees, their spouses, and dependent children.
• Generous retirement plans including Basic, Matching, and Supplemental retirement plans.
• Substantial amount of time away from work for personal needs.
• Long-term care insurance for faculty and staff and eligible family members.
• Wide variety of wellness and work-life resources.
• Professional and personal development resources.
• Access to University resources and cultural and recreational activities.
• Discounts and special services for faculty and staff.
• Flexible work options for work-life balance.
• Forgivable loan for eligible employees interested in buying a home in West Philadelphia.
• Adoption assistance for qualified expenses in connection with the legal adoption of an eligible child.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees