Scheduling Optimization Specialist - M-F, 8a-5:30p

ChristianaCare•Wilmington, DE

1d•Onsite

About The Position

The Scheduling Optimization Specialist is responsible for the oversight, maintenance, and quality assurance of provider scheduling templates across the enterprise. This role supports the organization’s scheduling optimization strategy by ensuring templates are accurately built, consistently applied, and aligned with established standards and Epic system functionality. Working under the direction of the Scheduling Optimization Manager, the Specialist is accountable for carrying out template-related activities including intake review, template build and updates, validation, communication, and ongoing maintenance. This role plays a critical part in supporting patient access, provider schedule integrity, and operational consistency across clinical, procedural, and hospital-based service lines. The Specialist is expected to demonstrate strong attention to detail, a clear understanding of scheduling workflows, and the ability to execute work with accuracy and consistency in a fast-paced, highly coordinated environment.

Requirements

Bachelor’s degree required
2–4 years of experience in healthcare scheduling, access operations, or related field
Experience with Epic Cadence and schedule template build workflows and processes
Strong understanding of scheduling workflows and access operations
High attention to detail and accuracy
Ability to follow standardized processes
Strong organizational and time management skills
Ability to manage multiple priorities
Effective communication and collaboration skills
Ability to identify and escalate issues appropriately
Proficiency in Microsoft Office

Nice To Haves

EPIC experience strongly preferred
Experience in healthcare operations or clinical workflows preferred

Responsibilities

Oversee the build, modification, and maintenance of provider scheduling templates within Epic in alignment with established standards and guidelines
Assist with the build, modification, and maintenance of provider scheduling templates within Epic in alignment with established standards and guidelines
Review and process template change requests, ensuring completeness, accuracy, and alignment with scheduling rules prior to execution
Communicate changes to schedule templates and ensure accuracy from Epic to other knowledge management tools like Sharepoint and Excel-based scheduling guidelines
Support the intake and coordination of template requests, ensuring work is properly documented, tracked, and completed within defined timelines
Validate template builds and updates to ensure accuracy, functionality, and alignment with provider schedules, visit types, and operational requirements
Perform routine audits of scheduling templates to identify discrepancies, errors, or opportunities for improvement
Track and document template-related errors, issues, and corrections to support quality assurance efforts
Maintain accurate documentation of template configurations, scheduling standards, and changes
Collaborate with the Scheduling Optimization Manager to address complex issues and escalate when needed
Partner with operational teams and stakeholders to clarify scheduling needs and ensure accurate execution
Support Epic-related activities including testing, validation, and post-go-live optimization
Ensure adherence to scheduling standards, workflows, and best practices
Identify and communicate opportunities for improvement and efficiency
Participate in training and ongoing development
Perform other related duties as required
Support growth efforts of the organization, ensuring that scheduling requirements and timelines for template build can be achieved relative to other onboarding events
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.