Scheduling Manager

Allied Universal • New York, NY

6d • $87,000 - $97,000

About The Position

Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Scheduling Manager. The Scheduling Manager will be responsible for all schedule and administrative duties for their assigned clients, reporting to the Senior Regional Director. This position will act in a managerial role for all schedulers; ensuring that they are properly implementing best practices effectively.

Requirements

• Must possess one or more of the following:
• Bachelor’s Degree in Security, Business, or related degree combined with at least two (2) years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
• Associate’s Degree in Security, Business, or related degree combined with at least four (4) years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
• High School diploma or equivalent combined with at least six (6) years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
• Minimum of two (2) years of work experience involving scheduling and/or use of scheduling software
• Knowledge of Microsoft Suite (Word, Excel, PowerPoint Outlook, and Publisher)
• Working Knowledge of EPAY time and attendance tracking system
• Strong attention to detail
• Exceptional time management and organizational skills
• Ability to work independently as well as with a team
• Excellent organizational skills that include the ability to multi-task and prioritize work
• Strong consultative, analytical, and problem-solving skills
• Ability to communicate effectively with leadership

Nice To Haves

• Prior work experience in a managerial role
• Experience working in a complex staffing environment

Responsibilities

• Use expertise and experience to supervise scheduling staff in daily functions
• Manage the hiring of staff based on the needs of the business
• Manage the performance of the scheduling staff, up to and including terminating staff, working in conjunction with Human Resources
• Manage workflow of scheduling unit and reassign work depending on posts to be scheduled (hours) and number of sites/number of handlers and/or number of special events
• Train staff on the use of EPAY, develop training materials to do so; provide short cuts or the most effective way to use EPAY to both schedule, track open posts, unaccepted posts, and to clear exceptions
• Develop and implement procedures to allow for posts to be filled in a timely fair manner
• Manage escalated client request or complaints to ensure issues are being rectified in a timely manner
• Manage scheduling needs for complex accounts; analyze daily, weekly, and monthly reporting trends to proactively anticipate additional staffing requirements for the client
• Assume leadership role on behalf of Scheduling on Company-wide initiatives (e.g., reducing the number of Call-Outs, tracking overtime, tracking Call-Ins, etc.); gather input from all Scheduling groups, summarize, and share with larger group
• Work with Sales Department to determine ability to support prospective client requests; creatively find solutions that may include but are not limited to adding more resources
• Determine strategic employee placement based on client needs; coach and provide guidance to Enter employees, hours, and shifts into scheduling database
• Take calls and make appropriate scheduling changes as they are received
• Implement employee schedules each week with accuracy
• Schedule required training for employees
• Correspond to calls and emails from employees regarding their availability
• Track and maintain employee cancellations and refusals for accepting posts
• Maintain direct reports vacation schedules with updates
• Maintain contact with client/sites as necessary
• Collaborate with Human Resources on matters including, but not limited to personnel information, incident tracking and disciplinary actions
• Provide input in the management of credentials for all applicable employees and post
• Address daily call outs and document the process of the replacement shift
• Collaborate with field supervisory staff, in order to establish best practices

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• 401(k) plan, subject to eligibility requirements
• Paid time off offered
• Eight paid holidays (subject to eligibility)
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees