Scheduling Manager | Diagnostic Imaging

Guidehouse•Birmingham, AL

61d

About The Position

This position is responsible for developing, implementing, and managing the efficiency and effectiveness of the Scheduling Departments.

Requirements

Bachelor's degree (Relevant experience may be substituted for formal education)
Eight years' experience, with at least two years hospital management experience in revenue cycle functions.
Seven years' experience leading/supervising others

Nice To Haves

Five years' patient scheduling experience with SEI, Cerner and/or Epic

Responsibilities

Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.
Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.
Continually seeks ways and means for improving the delivery and support of Centralized Scheduling activities and programs.
Assures that all departmental systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers.
Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.
Understands the job functions of all Scheduling staff, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions.
Provides input into strategic plans, goals, objectives, and budgets for Scheduling Department.
Assists with implementation plans.
Provides input into Job Descriptions for Scheduling positions.
Develops operational procedures related to Scheduling Department that are site-specific and aligned with Guidehouse standards.
Researches and recommends various technology tools available to support Revenue Cycle initiatives.
Performs on-site operational reviews of various Scheduling processes and publishes recommended action plans/proposals in consultation with the Director of Patient Access and Account Executive.
In conjunction with other department leaders, implements strategic and operational initiatives in Revenue Cycle Management.
Reporting of Revenue Cycle Indicators, Forecasts, etc. related to Scheduling.
Complies with hospital, department, and unit standards, including but not limited to safety, quality management, environmental, confidentiality and patient care.
Overall responsibility for hiring staff
Coordinate with all appropriate departments within the hospital to ensure completion and accuracy of scheduling process.
Stay up to date on all regulatory issues and ensure compliance.
Ensure optimal staffing at all times. Communicate individual and team goals.
Respond to complaints or inquiries as referred by the department staff.
Participates in the development and attainment of team, department, and hospital goals.
Performs other related duties as assigned or requested.
Ensures compliance to HIPAA and HITECH regulations to protect and secure all PHI of patients and client-proprietary information.
Establishes professional contact and positive public relations with physicians' offices, patients, patients' families, insurance companies, and other agencies as a representative of the hospital.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program