Scheduling Coordinator

Kaiser Permanente • Ontario, CA

78d

About The Position

The position involves upholding Kaiser Permanente's policies and procedures, as well as applicable state, federal, and local laws. The role includes arranging for special needs as ordered by the physician on the surgery scheduling form, prioritizing cases according to established guidelines, notifying various departments of scheduling, and managing the daily operating room schedule. Responsibilities also include handling cancellations, scheduling pre-operative appointments, negotiating surgery dates with patients, and providing necessary instructions and confirmations. The position requires the use of various equipment and software for scheduling and communication.

Requirements

• Experience Typing 25 wpm.
• Successfully passing the Basic Computer Literacy Assessment.
• Medical Terminology Test required.
• Good telephone skills and experience.
• Demonstrated ability to maintain positive working relationships and courteous interactions with members, co-workers and the public.
• Completion of a Medical Terminology course offered by an accredited educational institution.

Responsibilities

• Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Arranges for special needs as ordered by the physician on the surgery scheduling form.
• Arranges case priority according to established guidelines for each O.R. block.
• Notifies various departments of scheduling (i.e. Insurance, Pathology, Radiology, Business Office, and other appropriate departments).
• Prints the daily operating room schedule and other schedules as needed and distributes appropriately.
• Receives cancellations from patients and physicians and cancels all preoperative appointments.
• Follows the cancellation procedure for notifying physicians and appropriate departments.
• Schedules cases to fill cancellations for maximum utilization of operating room.
• Contacts physicians, appropriate departments and outside hospitals/physicians to obtain and provide all pertinent information regarding scheduling of operations.
• Schedules patients for all pre-operative appointments including: History and physical exam, lab tests, pre-op education class and preadmission interview.
• Schedules medical clearance, EKG, blood type and cross, physical therapy, special testing and pre-surgery consults as needed.
• Negotiates surgery date and all prescribed appointments with patients.
• Gives patients special dietary instructions and preparations for tests.
• Prints and mails confirmation letter and instructions to patients in a timely manner.
• Contacts patients who no show pre-op appointments and scheduled tests and reschedules these appointments.
• Provides statistical reports for the Operating Room Committee, Administration and Surgical Departments.
• Performs other duties as required.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed