Scheduling Coordinator

Full-time

State College, PA

About the position

The Scheduling Coordinator at Stocker Chevrolet is responsible for managing customer service appointments and ensuring a smooth communication flow between the service department and customers. This full-time position requires effective verbal and written communication skills, as well as proficiency in computer systems to handle various administrative tasks related to scheduling and customer interaction.

Responsibilities

• Answering Inbound Customer Calls: Handle incoming calls from customers, addressing inquiries and providing assistance.
• Scheduling Customer Appointments: Efficiently schedule service appointments for Service customers.
• Verifying Appointment Parts Availability: Ensure that necessary parts are available for scheduled appointments.
• Updating Outbound Mailer Manifests: Maintain accurate records of outbound mail communications.
• Responding to Inbound Customer Relationship Managed Leads: Engage with potential customers who have expressed interest in services.
• Outbound Mail and Email to Customers: Communicate important information to customers via mail and email.
• Outbound Phone Calls to Customers in Need of Service: Reach out to customers requiring service or follow-up.
• Other Duties as Assigned by Manager: Adapt to additional responsibilities as needed.

Requirements

• Good Verbal Communication Skills: Ability to effectively communicate with customers and colleagues.
• Good Listening Skills: Attentive and responsive to customer needs.
• Good Typing and Computer Skills: Proficient in using computer systems and software.
• Good Attendance: Reliable and punctual.
• Positive Attitude: Approach tasks with enthusiasm and a positive mindset.

Benefits

• 401(k) with matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance