Scheduling Coordinator

Human Resources Team•Williston, VT

About The Position

Established in 2009, Impact Fire Services is a full-service fire protection company providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. They operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA. Impact Fire Services offers career paths in fire and life safety, benefiting from an employee-focused company culture with mentorship and training. The company is committed to protecting lives and property from fire, fostering a cohesive team spirit and customer service-oriented culture. The primary objectives of the Scheduling Coordinator position are to support the operations management team in an administrative role, focusing on scheduling and customer service, and performing other administrative tasks assigned by the division manager.

Requirements

Skilled and self-motivated individual, team-oriented and can work well alone, or in collaboration with others maintaining a pleasant & professional demeanor.
Demonstrate exceptional telephone and personal customer service skills and ability to work under time constraints.
Excellent logistical and problem-solving skills.
Solid organizational skills and the ability to handle multiple priorities simultaneously.
Excellent attention to detail.
Strong verbal, written and interpersonal communication skills.
Competency with Microsoft Office Suite
Excellent listening and communication skills
Exhibit a strong work ethic and professional appearance.
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.

Responsibilities

Receive and process incoming customer calls and emails, including dispatching, tracking, and scheduling of services.
Enter, update and maintain accurate information in Company operational system (e.g. Service Trade).
Provide assistance and support to field technicians experiencing unanticipated delays and/or schedule changes.
Procure parts and materials for work orders.
Provide service budgets & quotes to customers.
Answer phone calls, texts and email messages
Establish and maintain a customer satisfaction follow-up & call-back procedure and provide management with appropriate updates.
Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking
Coordinate and schedule fire protection repairs/installation for our customers. This includes scheduling, tracking, and communicating with both the sub and the customer.
Project Management (Fire Sprinkler, Fire Extinguisher, Backflow, Hood Systems, Fire Alarm) or have worked for a Service Company.
Both written and verbal business to business correspondence

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry