Scheduling Coordinator

Lumina Solar Inc•Arbutus, MD

just now•$45,000•Hybrid

About The Position

Lumina is looking for a Scheduling Coordinator to join our Inside Sales team. This role is crucial to our customer engagement efforts, as you’ll be the first point of contact for both inbound and outbound leads. You will educate potential customers, qualify leads, and schedule appointments for our outside sales team. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. At Lumina, you’ll be part of a dynamic team where your expertise directly influences customer satisfaction and our company’s success. We prioritize innovation, professional growth, and making a real difference in the lives of our customers by helping them reduce costs and increase energy independence. Together, we’re lighting the way to a brighter tomorrow.

Requirements

Prior sales experience in a fast-paced, metrics-driven sales environment
Proven ability to manage frequent inbound and outbound customer interactions efficiently and professionally
Strong sales skills with the ability to build rapport, identify customer needs, and effectively communicate solutions
Strong technical proficiency with computer systems, including CRM and scheduling platforms
Ability to quickly learn and navigate multiple software systems
Strong organizational and time-management abilities to handle multiple projects and priorities simultaneously
Self-motivation with a strong drive to achieve sales targets and goals
Attention to detail and problem-solving skills for managing project workflows and customer needs
Proven experience collaborating with cross-functional teams, managing resources, and ensuring smooth execution from sale to installation
Customer-centric approach with the ability to set realistic expectations and deliver exceptional customer experience
Strong negotiation, presentation, and communication skills

Responsibilities

Respond to inbound and outbound leads in a timely manner and manage an individual lead portfolio
Answer customer questions and educate them on the benefits of solar energy
Qualify leads based on location and site suitability using Google Maps and other tools
Schedule appointments, manage reschedules, and update statuses in the system
Maintain detailed records of customer interactions in the CRM platform
Collaborate with the sales manager to improve conversion rates and scheduling efficiency.
Consistently work toward achieving individual and team targets by maintaining a high level of productivity, organization, and customer engagement
Track progress against key performance indicators (KPIs) and adjust strategies as needed to improve outcomes
Maintain high-quality customer interactions to ensure a positive experience that increases engagement and retention
Work collaboratively with the team to share best practices and refine outreach strategies.
Attend meetings and training sessions to stay updated on industry trends, company updates, and best practices
Continuously expand solar industry knowledge to provide valuable insights to homeowners
Participate in outside events, trade shows, and community outreach programs to engage potential customers and generate leads
Perform other related duties as assigned to support overall project and team success