Scheduling Coordinator

Mortgage Connect • Coraopolis, PA

3h • Hybrid

About The Position

We are in the business of home ownership and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner.

Requirements

• High school diploma or equivalent
• 1-year customer service experience
• Must possess good organizational skills
• Strong multi-tasking abilities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient with MS Office and office equipment

Responsibilities

• Complete all scheduling, re-scheduling, and cancellation requests for all closing orders within client desired Service Level Agreement (SLA).
• Work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.
• Coordinate scheduling assignments between signing agent, borrower, and clients
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
• Follow client-specific scripting call dialogue
• Meet company production, fee, and turn time standards as set forth by department Manager
• Monitor incoming scheduling emails
• Complete requests for reschedules and cancellations
• Establish and maintain relationships with signing vendors and clients
• Address vendor payment questions/issues as necessary
• Communicate openly and respectfully with clients, team members, and leaders
• Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
• Maintain open communication with closing team members and post-closing auditors
• Track and report daily work to team leader
• Answer incoming phone calls that roll to Vendor Hotline queue
• Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
• Cross train in Vendor Management and Signing Only to provide coverage during peak times
• All other duties assigned

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees