Scheduling Coord - Ortho
About The Position
Position Summary Orlando Health Jewett Orthopedic Institute West Region Job Title: Scheduling Coordinator Full Time: Monday-Friday, 8:00 AM - 5:00 PM. Department: Orthopedics Location: This position will travel to multiple location - Brandon, Tampa, Wesley Chapel, & Zephyhills. Job Summary:The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Why is Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Requirements
- High school graduate or equivalent.
- Must complete Orlando Health medical terminology course within 90 days of hire.
- One (1) year of retail, customer service or health care.
- Computer experience required.
Responsibilities
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
- Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
- Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
- Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
- Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
- Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
- Consistently reviews the schedules daily and communicates all changes to appropriate staff.
- Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
- Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
- Identifies customer service issues and resolves or initiates necessary follow-up.
- Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
- Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
- Attends departmental meetings/in-services and participates in process improvement initiatives.
- Assume the responsibility for professional growth and development.
Benefits
- Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
- Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
- Financial & Retirement – Up to 5% employer match on retirement contributions.
- Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
- Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
