Scheduling Coordinator

CentraState Healthcare System • Freehold, NJ

22h • $18 - $29

About The Position

CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraState Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified™ company, reinforcin g its reputation as an exceptional workplace. CentraState Medical Center has an employment opportunity available for a Scheduling Coordinator . This position is responsible for registering and scheduling patients in accordance with established procedures. Key duties include pre-screening patients to determine financial responsibilities, securing legal consents and insurance information, assigning patient rooms based on criteria, verifying insurance coverage, coordinating with Outcomes Managers, and obtaining pre-certification authorizations as needed.

Requirements

• High school diploma or equivalent required.
• Knowledge of medical terminology.
• Strong customer service skills.
• Must have the ability to multi task between multiple software systems and intuitively have the ability to choose the appropriate system.
• Must have professional and above average communication skills to deal with clinical staff.

Nice To Haves

• Previous hospital experience in registration or billing preferred.

Responsibilities

• Uses critical thinking skills to accurately schedule patient appointments.
• Accurately schedules patients for physician appointments following all Family Practice guidelines.
• Coordinates all resources to accurately schedule patient appointments.
• Utilizes independent thinking skills and resources available in multiple systems to coordinate all resources that are available and in place for patient appointments.
• Tactfully and professionally interacts with physicians to ensure patients are scheduled appropriately.
• Troubleshoots all issues related to scheduling process including but not limited to adjusting resources for optimum scheduling.
• Maintains composure in stressful situations with patients and/or clinicians knowing that all calls are recorded and the hospital’s emphasis is on patient and physician satisfaction.
• Communicates with internal and external contacts as required with a high degree of tact and professional discretion.
• Ensures compliance with requirements of CentraState Healthcare System policies and regulatory agencies in area of responsibility.
• Maintains open communication with hospital departments to facilitate patient visits.
• Provides personalized service to patients for specific diagnostic procedures.
• Ensures data entry is accurate and is completed based on established priorities.
• Accurately registers each account following all departmental procedures to ensure compliance with State and Federal regulations.
• Obtains and determines the coordination of benefits and accurately inputs into the computer software system following industry standards and departmental procedure.
• Clearly documents in computer system all communication with physicians, physician office, patients and/or family members.
• Documents any exceptions to standard procedure.
• Completes quality checks and reviews each registration for correct information.
• Seeks assistance and plans corrective action.
• Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
• Communicates with patients clearly and professionally to accurately provide preps for all tests, making sure instructions are understood by patient, as well as documenting providing directions and insurance guidelines.
• Documents communication with patients as needed.
• Uses acquired knowledge on booking interventional radiology exams to communicate clinical needs to patients including list of medications/vitamins/blood thinners/herbal supplements that may or may not be continued prior to exam.
• Readily communicates with ancillary departments to ensure accuracy in appointments scheduled.
• Calls departments directly with questions regarding specific tests, preps or last minute cancellations.
• Documents communication with departments in appropriate patient charts.
• Takes the initiative in contacting patients that have been scheduled by other departments in order to obtain accurate pre-registration information.
• Makes complete and appropriate notations on appointments not scheduled/pre-registered by patients and places all information on such in appropriate pre-registration folder for later follow-up.
• Answers all calls in a professional and courteous manner, taking any action necessary to ensure the callers needs have been met.
• Responsible to obtain physician order for testing and contact patient to schedule and pre-register patient and make all appropriate documentation in software system.

Benefits

• Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan with employer match
• 401(a) Retirement Plan with employer contribution
• PTO
• Tuition Reimbursement
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Coverage, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees