Scheduling Coordinator

Seaport Scripps Home Health•San Diego, CA

21d•$18 - $28•Onsite

About The Position

At Seaport Scripps Home Health, we believe that a career in healthcare the noblest of professions. Great clinical operations support makes home health possible. They help us fulfill our mission to provide LIFE CHANGING SERVICE to our patients and their families. A career with Seaport Scripps Home Health requires a commitment to making work fun and CELEBRATING successes; delivering and holding each other to the HIGHEST STANDARDS of care and professionalism; continual LEARNING ; treating others as PEOPLE whose interest matter as much as our own; being innovative while using GOOD JUDGEMENT . One other thing about our work culture; we know that in order for our patients to receive the care they deserve, we to put our EMPLOYEE’S FIRST . The Scheduling Coordinator is responsible for managing all aspects of the clinical staff-to-patient scheduling process and completion of workflow to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.

Requirements

1 year minimum experience of customer service in the healthcare/medical office environment.
Preferably proficient in HCHB.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.
Medical Scheduling: 1 year (Required)
Home Health: 1 year (Preferred)

Responsibilities

Serves as the primary and secondary responder to all inbound phone calls.
Responsible for maintaining information involving current staffs and contract staff's demographic information, skill sets, availability and productivity levels.
Assists the Intake department by supplying staffing solutions to new patient referrals.
Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing.
Supports clinical leadership by maintaining the proper daily workflow of tasks.
Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
Demonstrates commitment, professional growth and competency.
Provides insight to identify needs for additional staff.
Maintains comprehensive working knowledge of contractual staff relationships.
May be required to provide on call services on the week nights and weekends.
Serves as an administrative support resource for all clinical and marketing staff.
Ensures compliance with all state, federal & Medicare regulatory requirements.