Scheduling Coordinator- Remote

Finni Health•Bernalillo, NM

11h•Remote

About The Position

We are seeking a highly professional and organized Scheduler to support our ABA practice operations, with a specific focus on maximizing scheduling efficiency and optimizing clinical utilization. This role is vital to our team's success and requires someone who is detail-oriented, proactive, and familiar with the nuances of ABA therapy. This is a full-time, salary role.

Requirements

Previous administrative or office management experience (ABA or healthcare preferred).
Demonstrated experience in complex scheduling and calendar management.
Strong analytical skills for utilization tracking and reporting.
Strong professionalism, communication, and interpersonal skills.
Ability to multitask, prioritize, and remain calm in a busy environment.
Willingness to become CPR and crisis certified through our organization.
High school diploma or equivalent (Associate’s or Bachelor's degree a plus).
Work in Mountain Time Zone

Nice To Haves

Associate’s or Bachelor's degree a plus

Responsibilities

Serve as the primary utilization driver by managing all end-to-end therapist scheduling (including initial sessions, cancellations, school accommodations, and makeups) to maximize billable hours and ensure therapists maintain full, accurate schedules each week.
Proactively manage the clinical calendar and triage appointment availability, efficiently addressing all schedule changes, cancellations, and utilization dips.
Analyze and report on key utilization metrics (e.g., scheduled vs. billed hours, no-show rates), implementing scheduling strategies to increase density and operational efficiency.
Coordinate with clinical staff (BCBAs, RBTs) to align client treatment hours with staff capacity, minimizing service delivery gaps.
Act as the first point of contact for all client administrative inquiries and support essential daily office operations (phones, documentation, file management).
Collaborate closely with BCBAs, recognizing and escalating urgent clinical or behavioral issues appropriately.
Maintain strict compliance with clinic protocols, privacy standards (HIPAA), and safety procedures.
Assist with essential practice management tasks, including onboarding logistics, tracking mandatory staff certifications, and supporting interviews.
Utilization tracking of authorization hours and problem-solving solutions for increasing authorization hours after discussing with the clinical team.
Potential support with intakes when needed.
Managing a scheduler assistant and providing guidance where needed.
This role and its responsibilities may evolve or change based on the operational needs of the company.