Receptionist
About The Position
The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment. This position's essential job function is to schedule, authorize and send pertinent medical records/orders for appointments, maintain a positive and friendly attitude and deliver excellent customer service to patients, coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness, be receptive to training and coaching on best practices, maintain an organized working space, and coordinate with other team members and doctors as needed for scheduling issues or questions. Other duties as required as they relate to the position.
Requirements
- Understanding of best practices in the industry as it relates to schedule coordination and patient intake
- Excellent customer service experience
- Have excellent written and oral communication skills
- Compassion and high level of service for our patients, parents, and staff
- Integrity, always doing the right thing
- Dependable, reliable to be at work when scheduled
- Attention to detail
- Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
- Professional manner and appearance at all times
- Computer skills: Microsoft office and Web Browser
- Telephone skills: Proper telephone etiquette and information gathering skills
- High-School Diploma Required
- 1-3 Years Relative Experience
Responsibilities
- Schedule, authorize and send pertinent medical records/orders for appointments
- Maintain a positive and friendly attitude and deliver excellent customer service to patients
- Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
- Be receptive to training and coaching on best practices
- Maintain an organized working space
- Coordinate with other team members and doctors as needed for scheduling issues or questions
- Other duties as required as they relate to the position
Benefits
- monthly bonus opportunities
- Medical/Rx coverage
- Dental coverage
- Vision coverage
- a retirement plan (401-k) with a percentage match
- flexible spending accounts
- health savings accounts
- an employee assistance program
- several other benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
