Scheduling Coordinator (Full Time Position/Part-Time)

Seniors Home Care•Saint Louis, MO

68d

About The Position

As a Scheduling Coordinator at Seniors Home Care, you will play a vital role in ensuring our clients receive consistent, high-quality care. You will be responsible for matching caregivers with clients based on needs, availability, and compatibility, while upholding our core values in every interaction. An ideal candidate will be positive, highly organized, detail-oriented, able to multi-task, and think on their feet in a fast-paced and rewarding position. Candidates will have strong communication skills and the ability to work through challenges as a team.

Requirements

Previous experience in scheduling, healthcare, or home care preferred.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Ability to remain calm and solution-focused under pressure.
Proficiency in scheduling software and Microsoft Office Suite.
Ability to multi- ask and goal oriented

Nice To Haves

College degree preferred

Responsibilities

Maintain accurate and up-to-date schedules for caregivers and clients.
Ensure timely communication of schedule changes or updates.
Be available to respond to urgent scheduling needs, including after-hours support as needed.
Anticipate client and caregiver needs to proactively resolve potential scheduling conflicts.
Provide exceptional customer service to clients, families, and staff.
Follow up to ensure satisfaction and continuity of care.
Support caregivers by understanding their preferences and availability.
Collaborate with care managers and other departments to ensure seamless service delivery.
Foster a positive, respectful, and team-oriented work environment.
Troubleshoot last-minute cancellations or changes with creative, client-centered solutions.
Use scheduling software and tools efficiently to optimize coverage.
Continuously seek ways to improve scheduling processes and client outcomes.