Scheduling Coordinator-Heart Center-Poughkeepsie, NY

Nuvance Health•Poughkeepsie, NY

35d•$21 - $33•Hybrid

About The Position

The Scheduling Coordinator provides scheduling support for HVCP's physicians, advanced practice providers, lab and diagnostic imaging appointments. Responsible for scheduling all pre-procedure, procedure and post-procedure appointments in the clinic and hospital setting. Including but not limited to; completing full registration, collect co-pays, check eligibility, complete the check-in/out process, answering incoming calls and voice mail, scanning paperwork as assigned, checking and rescheduling cancellations and no-show appointments, monitoring and completing scheduling pools, referrals, and queues. Must demonstrate a highly professional, compassionate and positive attitude at all times. They participate as a dynamic member of this office, identifying and suggesting opportunities for improvement.

Requirements

High School degree or equivalent
Minimum of two (2) years' experience in a medical office administrative role.
Minimum of one (1) year EMR Products/Solutions.
Knowledge of medical records/HIPPA requirements, insurance carrier requirements, EMR systems
Knowledge of MS Excel, Word, Outlook and other desktop software programs
Strong communication, interpersonal relationship and patient empathy skills.
Excellent Customer Service skills

Responsibilities

Schedules cardiac inpatient and outpatient cardiac diagnostic imaging and cardiac specific appointments. Works close with the prior authorization team to ensure authorizations are obtained prior to appointments.
Schedules all clinic patients, obtains all records and confirms completion of the chart prior to the patient's clinic appointment.
Coordinates the retrieval of outside imaging and/or records that are needed for clinic patients.
Facilitates the flow of the clinic, readily available to make phone calls, schedule a last minute needed test and available to help providers in clinic with whatever needs they may have.
Support in the design and implementation of solutions to identified trends or problem areas.
Collaborates with other departments to streamline patient's pre-procedures schedule to optimize the patient experience.
Ensure medical records are compliant with HIPPA regulations, Federal /State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.
Completes the booking sheets for necessary outpatient procedures and faxes/emails/scans to the cardiac catherization lab.
Reconcile incoming correspondence and medical records with chart; scan all correspondence and medical records (including imaging, procedure, consultation, hospital discharge, etc.) in accordance with NHMP workflow and office protocols utilizing the appropriate naming convention, which supports consistent and organized patient records.
Comply with all Nuvance Health, HVCP and affiliate policies and ensure compliance with all applicable law and regulation.
Maintain contemporary professional knowledge and education.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.