Scheduling Coordinator-Orlando Imaging Centers

Orlando Health•Orlando, FL

10h•Onsite

About The Position

The Scheduling Coordinator plays a vital role in ensuring seamless scheduling and coordination of tests and procedures. This position requires strong communication skills and attention to detail to provide exceptional service to patients, physicians, and ancillary departments.

Requirements

High school diploma or equivalent required.
Must complete Orlando Health medical terminology course within 90 days of hire.
Minimum of one (1) year in retail, customer service, or healthcare.
Computer experience required.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Ability to work in a fast-paced environment while maintaining accuracy.

Nice To Haves

Knowledge of scheduling systems and basic medical terminology preferred.

Responsibilities

Schedule, reschedule, and cancel single or multiple tests and procedures accurately.
Provide clear and accurate information regarding department-specific scheduling criteria, patient preparation, arrival location, and time.
Demonstrate excellent customer service by actively listening, showing empathy, and offering alternatives when needed.
Maintain professional communication and superb telephone etiquette at all times.
Exhibit proficiency in registration and scheduling systems, as well as web-based resources.
Perform data entry and operate office equipment (multi-line phone system, printers, fax machines).
Review schedules daily and communicate changes promptly to appropriate staff.
Maintain knowledge of ICD-9/ICD-10 and CPT codes as required.
Identify and resolve customer service issues or escalate for follow-up.
Adhere to Orlando Health’s Patient First Philosophy and Professional Appearance Policy.
Participate in departmental meetings, in-services, and process improvement initiatives.
Assume responsibility for professional growth and development.