Scheduling Coordinator - Urology Clinic - Full Time 8 Hour Days (Non-Exempt) (Union)

Keck Medicine of USC•Los Angeles, CA

7d•$22 - $37

About The Position

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The scheduling coordinator is responsible for scheduling patient surgeries/procedure. He/she is responsible for communicating, utilizing the computer system to access and enter patient data, including but not limited to communication with the patient, insurance company, hospital, etc. and status of the surgery schedule. Verifies insurance and precertification for patient's scheduled surgeries. Ensures patient charts are prepared prior to surgery including but not limited to any imaging and pertinent lab work. Makes arrangements for any special equipment as needed. Maintains master surgery calendar for physicians. Other duties as assigned.

Requirements

High school or equivalent
Demonstrated interpersonal, communication and customer service skills.
Skills in computer programs, Word, Excel, PowerPoint, Outlook, etc. required.
Able to function independently and as a member of a team.
Demonstrates excellent verbal and written communication skills.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

1 year Experience in health care setting preferred.

Responsibilities

Act as appointment scheduler for identified physicians in the office.
Ensures that all appointments/surgeries are scheduled appropriately and in a timely manner
Prepare all the monthly appointment lists for the physicians and management.
Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, referring physician, patient and insurance information and any other information needed.
Assist in greeting patients and provide all the appropriate forms and documents to the patients for completion.
Ensure that all copies are available for files and records.
Collect co-payments from the patients when a co-pay is expected.
Verifies insurance and obtains authorization as indicated.
Performs various office duties such as filing and sorting of incoming faxes.
Performs other duties as assigned.