Scheduling Coordinator

Hr Annie Consulting • Portland, OR

459d • $41,600 - $47,840

About The Position

The Scheduling Coordinator at Northwest Dermatology Institute plays a crucial role in ensuring a positive experience for patients by managing appointment scheduling and front desk operations. This position involves heavy phone scheduling, assisting patients with check-in/out processes, and providing support for patient inquiries, all while maintaining a friendly and efficient atmosphere.

Requirements

• High school diploma required.
• At least 2 years of experience in a medical setting.
• At least 1 year of experience with multi-line phone systems.
• Strong customer service skills and verbal/written communication.
• Experience handling financial conversations empathetically.
• Excellent conflict resolution and de-escalation skills.
• Proficiency in Microsoft Office and scheduling systems.
• Ability to organize and prioritize work in a fast-paced environment.
• Compliance with required Oregon healthcare immunizations or appropriate exemptions.

Nice To Haves

• Experience with medical insurance billing (e.g. ICD-10, referrals, prior authorizations).
• Medical and cosmetic dermatology office experience.

Responsibilities

• Manage heavy phone scheduling for patient appointments.
• Assist patients at the front desk for check-in/out processes.
• Handle incoming calls using a multi-line phone system.
• Take phone messages for clinical staff.
• Respond to text messages and correspondence from patients.
• Verify eligibility of benefits for patients as needed.
• Remind patients to complete new patient paperwork within the required time frame.
• Assist patients in navigating the patient portal to enter demographics and required forms.
• Support patients with questions and be attentive to their needs while waiting for appointments.
• Suggest new ideas or ways to support patients to continuously improve service levels.

Benefits

• Health insurance ($10 or $50 per paycheck)
• Vision insurance
• Dental insurance
• Paid time off (PTO)
• 401(k) with 4% match
• Flexible spending account (FSA)
• Employee assistance program
• Cosmetic benefits at cost
• Opportunities for personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED