Scheduling Coordinator - Scribe- Patient Access

Mercy Cedar Rapids•Baltimore, MD

About The Position

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.

Requirements

Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phone
Two years health care/clinical, customer service and/or secretarial experience preferred
Strong computer skills required
High School Diploma or equivalent required
Medical Terminology strongly preferred
American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire. Not required in Patient Access department.

Nice To Haves

Medical Assisting Diploma, or Associate of Applied Science Degree preferred

Responsibilities

Places, receives and handles telephone communications with patients and staff courteously, accurately and timely
Coordinates scheduling patients
Handles various duties such as mailings, data entry, preparing data for information/procedural packets
Organizes and prioritizes daily work effectively
Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Documents telephone encounters in the electronic medical record to communicate critical information to physicians and staff
Works as effective team member by participating in morning huddles, team meetings, remote and on-site training
Utilizes computer systems to run requested reports for physicians, administration and quality initiatives
Demonstrates flexibility and willingness to learn with changes in the roles as department develops to include additional Preventative Screening scheduling opportunities
Completes medical records review to determine patient eligibility for preventative screening and notes entry in an accurate and timely fashion in the medical record
Practices continuous improvement of identification and resolution of patient barriers to care
Demonstrates continuous improvement of communication skills with patients regarding health promotion and disease prevention through preventative screening
Enters medication orders per the direction of the physician in the electronic medical record
Reviews and updates procedural schedules daily
Tracks productivity/schedules and compiles relevant data onto Excel spreadsheets
Consistently meets departmental productivity standards
Responds to real/potential problems based on urgency related to procedural schedule
Refers conflicts and procedural questions to the Manager or Supervisor
Coordinates scheduling of patients for overdue screening service
Works as effective team member by participating in morning huddles, team meetings, remote and on-site learning
Handles multiple priorities in a distracting environment
Ability to work in close proximity to others
Manages anger/fear/hostility