Scheduling Coordinator-PN

Lexington Medical Center • SC

66d

About The Position

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship. The Scheduling Coordinator-PN performs advanced scheduling functions in the appointment scheduling system applications, ensuring that all provider schedules are accurately loaded in a timely manner. This role works closely with the office manager, medical office supervisor, business office staff, clinical staff, and all providers to enhance the workflow of the entire department. Responsibilities include greeting patients and visitors, answering telephone calls, and performing a variety of routine duties.

Requirements

• Minimum Education: High School Diploma or Equivalent.
• Minimum Years of Experience: 6 months scheduling experience in a healthcare setting.
• Prior experience utilizing medical terminology and CRT in a physician practice setting.
• Experience with Microsoft Office applications (Outlook, Word, and Excel).
• 6 Month training/probationary period to demonstrate proficiency.

Responsibilities

• Oversight of appointment scheduling for one or more providers.
• Manage work-flow of all appointment scheduling procedures including ensuring the proper pre-registration of new patients into the system.
• Follow up on reports to ensure accuracy of patient schedules and call-backs to patients as needed.
• Loading new schedule templates.
• Rescheduling patients due to provider absences (planned and unplanned).
• Notifying key departments of call changes.
• Apply clerical and clinical knowledge for the purposes of scheduling patient appointments.
• Answer telephone, schedule appointments, provide call transfers to appropriate area as needed, and generally assist patients with questions.
• Serve as the designated trainer to coworkers for all activities related to the appointment schedule.
• Provide trouble-shooting and problem resolution for hard-to-find and/or work-in appointments.
• Perform schedule accuracy audits as necessary.
• Exhibit proficiency in other front office clerical areas of the physician practice.
• Fill-in when needed at other clerical areas as requested by management.
• Perform other duties as assigned.

Benefits

• Day ONE medical, dental and life insurance benefits.
• Health care and dependent care flexible spending accounts (FSAs).
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary.
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary.
• Adoption assistance.
• Employer paid short-term disability and long-term disability coverage after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees