Scheduling Coordinator, OHMG Access Center - Downtown Orlando

Orlando Health • Orlando, FL

99d

About The Position

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Requirements

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibit working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently review the schedules daily and communicate all changes to appropriate staff.
• Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identify customer service issues and resolve or initiate necessary follow-up.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Benefits

• Career-growing FREE education programs.
• Well-being services to support you and your family through every stage of life.
• Benefits begin on day one.
• Flexibility wherever possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED