Scheduling Coordinator - Leesburg FVH (Monday - Friday)

Orlando Health • Leesburg, FL

86d

About The Position

Orlando Health Medical Group FHV Health is a multispecialty physician group bringing together specialists in cardiology, vascular surgery and primary care. With practice locations throughout Lake, Sumter and Marion counties, FHV Health offers community access to recognized heart and vascular experts together with leading-edge medical innovation and technology. Working as a team across cardiovascular and multispecialty disciplines, physicians are committed to detecting diseases earlier and treating them more effectively, providing the best-possible individualized plan of care for each patient. Orlando Health Medical Group FHV Health is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. Orlando Health Is Your Best Place to Work is not just something we say, it’s our promise to you.

Requirements

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibit working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently review the schedules daily and communicate all changes to appropriate staff.
• Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identify customer service issues and resolve or initiate necessary follow-up.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintain compliance with all Orlando Health policies and procedures.
• Maintain regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attend departmental meetings/in-services and participate in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Benefits

• Career-growing FREE education programs.
• Well-being services to support you and your family through every stage of life.
• Benefits begin on day one.
• Flexibility to be present for your passions.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED