Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

Orlando Health • Orlando, FL

107d

About The Position

One of the region's largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute's world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute's Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare's Best Places to Work award. The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Requirements

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibit working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently review the schedules daily and communicate all changes to appropriate staff.
• Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identify customer service issues and resolve or initiate necessary follow-up.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Benefits

• Medical, Dental, Vision Insurance
• 403(b) Retirement Savings Plan
• HSA & FSA Options
• Up to 5 Weeks PTO
• Paid Parental Leave & Family Care Support
• Life Insurance & Extended Leave Plan
• Pet & Car Insurance
• 100% Paid Tuition + Loan Repayment Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED