Scheduling Coordinator/Insurance Verifier

COMMUNITY DENTAL CARE•Crystal, MN

7d•$20 - $23•Onsite

About The Position

Join our team in Crystal as a full-time Scheduling Coordinator/Insurance Verifier! This position serves a critical role in the clinic as they are often the first point of contact with the patient and enable the clinic to run smoothly. They also review all scheduled appointments and verify all state insurances to make sure that they are active. Who We Are Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.

Requirements

High school diploma or equivalent
1-2 years Insurance verification experience
1-2 years of customer service experience, preferably within an office setting
Excellent written and verbal communication skills

Nice To Haves

Bilingual proficiency in Spanish, Karen, Somali or Oromo preferred

Responsibilities

Receive calls from patients and assist them in scheduling appointments using our software.
Register new patients
Verify state insurance status
Check patient dental history to determine eligibility for treatment and services
Communicate to Treatment Coordinators if a patient shows up as also having commercial insurance through MNITS
Explain ER protocol/procedures to patients
Arrange for language interpreters as needed
Maximize time efficiency in scheduling by utilizing procedure codes for doctor time
Check account balances of patients coming in and prepare to discuss any monies due
Request chart/patient transfers
Record patient issues/phone conversations in communication log or chart