Scheduling Coordinator II (11a - 7p) - FPA Access Center

Mount Sinai Health System

86d

About The Position

In the Scheduling Coordinator II role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service. The FPA Access Center, which is a centralized contact/call center for the Mount Sinai Health System, is located in the West Side of Manhattan. Although we are an administrative office, the Access Center supports many of the various doctors’ offices in our health system.

Requirements

• Experience in a scheduling or administrative role within a healthcare setting.
• Strong communication skills, both verbal and written.
• Ability to provide excellent customer service.

Responsibilities

• Schedule appointments, consults, and follow-up appointments for patients.
• Provide superior customer service while interacting with patients and visitors.
• Mentor and train less experienced staff.
• Assist in oversight of front desk and office activity in the absence of the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees