Scheduling Coordinator, General Surgery

St. Luke's University Health Network

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Clinical experience preferred. Other duties to include Checking patients in and rooming as needed, making appointments. Travel may be required. The Scheduling Coordinator SLPG is responsible for coordinating and scheduling services among St. Luke's Physician Group (SLPG) outpatient practices and various hospital departments, including surgical or hospital-based procedures. The Scheduling Coordinator completes all appointment scheduling, coordination of services, and facilitating all necessary paperwork, documentation, and communication to proceed with appointments and procedures. They review surgical or procedural schedules in advance to ensure efficiency and optimization of the physician/surgeon’s schedules.

Requirements

High school diploma required.
Comfortable using email and interacting with computer applications.
Knowledge of practice management and word processing software.
Ability to perform multiple and diverse tasks simultaneously.
Strong written and verbal communication skills and cheerful attitude.
Able to enter data into the computer system accurately.

Nice To Haves

Clinical experience preferred.
College education or trade school preferred.
Two years of related experience preferred.

Responsibilities

Coordinates and schedules various appointments for patients
Coordinates and completes accurate basic registration, demographic, and insurance information to ensure timely and accurate payments for services while scheduling appointments as well as collecting all pertinent information needed and required to complete referral or pre-certification process
Determines patients' financial needs and assists when necessary.
Communicates with other departments on the coordination of services
Maintains flow of communication by providing information and direction to patients, and if necessary, identifies other staff members for a patient to speak with to resolve questions and concerns.
Schedules all appropriate pre-operative tests and blood work.
Discusses pre-operative instructions with the patient, as directed by physicians.
Schedules and coordinates operating room time, according to physician scheduling protocols
Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for surgeon prior to the day of surgery.
Continuously reviews surgical schedules to ensure optimization of block time and maximization of efficiency is achieved
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Responds to written and telephone inquiries from patient and carriers regarding planned surgeries.
Maintains communication among the physician, patient, insurance company and hospital at all times.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
Attends continuing education courses as requested.
Attends all regular staff meetings.
Other related duties as assigned.