Scheduling Coordinator and Medical Assistant

TriHealth•Montgomery, OH

11d

About The Position

This position is responsible for providing clerical and clinical support functions including, scheduling, reception of patients, ordering exams, answering the telephone, filing and maintaining medical records. This position demonstrates a working knowledge of the Epic scheduling system. Assists technologists and nurses when needed. Coordinates daily activities for timely completion of tasks and maintains office supply inventory.

Requirements

High School Diploma or GED Degree (Required)
Up to 1 year experience exposure to professional environment (Required)
Knowledge of Microsoft Office suite

Responsibilities

Alerting of issues
Recommending changes
Follows regulatory compliance/departmental process LMRP
Number procedures scheduled
Percent of time on phone and available
Accuracy of scheduling Facility/procedure Demographic information
Is flexible to meet department needs
Picks up extra time, works over when needed
Mentors new employees
Follows scripting
Quality and Service- Problem solve customer needs
Anticipates customer needs
Complies with phone monitoring skill sheet
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone's opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community